What You'll Learn

Mastering the Service System

2-Day Live In-Home Electrical Service Training

April 6–7 | Central Ohio

Presented by Advancing the Needle | Instructor: Kelly Ault

Mastering the Service System is a proven, results-driven training program designed to help electrical service tech professionals increase revenue, improve customer trust, and deliver consistent, professional service.

This two-day, in-person training teaches technicians and companies how to properly evaluate electrical systems, present structured service options, and utilize packages and bundling strategies that naturally increase the average ticket past $4,200. and overall profitability. 

By implementing this system, technicians move from simply fixing problems to professionally presenting complete solutions — creating more value for the customer and driving measurable results to your bottom line.

This training combines classroom instruction at the Advancing the Needle Training Center with live, hands-on service execution at the Advancing the Needle Training House in Apple Valley, Ohio.

Day 1 – April 6

Service System Foundations and Electrical Evaluation

Location:
Advancing the Needle Training Center Classroom
100 N Galway Dr.
Granville, OH 43023

Training Hours:
7:00 AM – 4:00 PM

Meals Provided:
Continental breakfast and catered lunch

Training Overview

Day 1 establishes the foundation for a structured, professional service process that increases both technician confidence and company profitability.

Participants will learn how to properly conduct service calls, perform complete electrical system evaluations, and identify opportunities that allow technicians to offer customers additional solutions through structured packages and bundling.

This process allows technicians to deliver greater value to customers while increasing average service ticket revenue and improving overall company performance.

What You Will Learn

Participants will learn how to:

• Conduct professional, structured service calls that build customer trust
  • Establish credibility and confidence with homeowners
  • Perform complete electrical system and panel evaluations
  • Identify safety issues, deficiencies, and upgrade opportunities
  • Recognize additional service opportunities within the home
  • Communicate findings clearly and professionally
  • Position recommendations in a way customers understand and appreciate
  • Prepare evaluations that naturally lead into packaged solutions

By the end of Day 1, participants will understand how to uncover opportunities that are often missed and position solutions in a way that increases customer acceptance and revenue.

Day 2 – April 7

Live In-Home Mastering the Service System Training

Primary Classroom Location:
Advancing the Needle Training Center Classroom
100 N Galway Dr.
Granville, OH 43023

Live In-Home Training Location:
Advancing the Needle Training House
Apple Valley, OH

Training Hours:
8:00 AM – 4:00 PM

Meals Provided:
Continental breakfast and catered lunch

Training Overview

Day 2 focuses on live, real-world application of the Service System. Participants will apply the process inside an actual home and learn how to convert system evaluations into structured service packages that increase customer value and drive higher revenue.

This hands-on training teaches technicians how to present multiple options using packages and bundling strategies, allowing customers to choose the solution that best fits their needs.

This approach consistently increases average ticket size while improving the customer experience.

What You Will Learn

Participants will learn how to:

• Conduct complete live in-home service calls using a structured system
  • Build trust and credibility with customers
  • Perform full electrical system evaluations in real-world conditions
  • Identify additional service opportunities within the home
  • Convert evaluations into clear, professional recommendations
  • Use your price book to create bundled service packages
  • Present multiple options that increase customer choice and acceptance
  • Professionally present packages that increase average ticket value
  • Help customers make confident buying decisions

This system allows technicians to offer complete solutions instead of single repairs, increasing both customer satisfaction and company revenue.

How This Training Drives Results

Companies that implement the Mastering the Service System consistently experience:

• Increased average ticket size
  • Higher customer acceptance rates
  • More opportunities discovered on each service call
  • Increased revenue through packages and bundling
  • Greater technician confidence and consistency
  • Improved professionalism and customer trust
  • Stronger overall company performance

This training transforms service calls into structured opportunities that directly improve your bottom line.

Tuition and Registration

Total Tuition: $4,500

A $3,750 down payment is required at the time of registration.

The remaining $750. balance is due on April 6, the day of training.